House Removals Terms and Conditions
These House Removals Terms and Conditions set out the basis on which we provide a house removal service, including home removals, domestic moving, packing support, loading, transport, and unloading. By making a booking, the customer agrees to these terms, which are intended to create a clear understanding of the moving process, payment obligations, and each party???s responsibilities. These terms apply to all removals services unless we agree otherwise in writing.
For the purposes of these terms, ???we??, ???us??, and ???our?? refer to the removal company providing the service, and ???you?? or ???the customer?? refer to the person requesting or paying for the move, as well as any person acting on their behalf. The house moving agreement covers the quoted service only and does not extend to any task or item not specifically included in the booking confirmation. Any additional works requested on the day of the move may be treated as extra services and charged separately.
These terms are written to be fair and practical for standard UK house removals. They should be read alongside any written quotation, inventory, job sheet, or booking confirmation, as those documents may contain service-specific details such as access arrangements, volume estimates, special handling requirements, and agreed charges. In the event of a conflict between these terms and a written service agreement, the written service agreement will normally take priority for the specific booking.
Booking process begins when you request a quotation and provide accurate information about the property, the items to be moved, the collection and delivery addresses, access conditions, parking restrictions, and any special requirements. We may provide an estimate based on the information supplied, but the final price or duration may change if the actual circumstances differ from the description given. A booking is only confirmed once we accept it and, where applicable, receive any required deposit or written approval.
It is your responsibility to ensure that all information given at the time of booking is complete and correct. This includes the number of rooms, the presence of bulky, fragile, or valuable items, and any restrictions such as narrow stairs, lift access, or long carrying distances. If the information changes before moving day, you must tell us as soon as possible. Failure to disclose relevant details may result in delay, additional charges, or the refusal of items that cannot be safely moved under the agreed arrangements.
We may refuse or cancel a booking where the move is unsuitable, unsafe, unlawful, or beyond our operational capacity. This may include situations involving dangerous access, prohibited goods, severe weather, or a substantial mismatch between the declared and actual volume of goods. Where possible, we will explain the reason and, if appropriate, offer an amended quotation for the home removal service so that the customer can decide whether to proceed.
Payments must be made in accordance with the quotation or booking confirmation. Unless agreed otherwise, prices are based on the specific service scope, time required, labour, vehicle use, and any additional materials or charges. Payment may be required in advance, on the day of the move, or within a stated period after completion, depending on the type of work arranged. We may request a deposit to secure the date, and that deposit may be non-refundable where stated in the booking terms.
If the move takes longer than anticipated because of circumstances outside our control, if extra staff or vehicles are required, or if you request additional services on the day, the price may increase. Examples include dismantling and reassembly not previously agreed, carriage of additional boxes, waiting time, or a second trip. All quoted prices are subject to change where the customer provides incomplete or inaccurate information or where the scope of the removal and relocation service changes materially before or during the job.
Late payment may result in administration charges, interest where permitted by law, and suspension of any further service until outstanding sums are settled. Title to any goods, materials, or accessories supplied by us remains with us until payment has been received in full. We may also retain goods or refuse to release items to the extent permitted by law where payment has not been made, although we will always act reasonably and in compliance with our legal obligations.
Cancellations and rescheduling should be made as early as possible. If you cancel a booking, the amount payable or refundable will depend on the notice given, the nature of the work, and any non-recoverable costs already incurred. Where a deposit has been paid, it may be retained in whole or in part to cover reserved labour, vehicle allocation, administration, or other losses, especially if the cancellation is made close to the agreed moving date.
If you wish to reschedule a house move, we will try to accommodate a new date, but availability cannot be guaranteed. A date change may require a revised quotation if our costs, staffing, or vehicle planning are affected. If we must cancel or postpone due to events beyond our reasonable control, including vehicle breakdown, extreme weather, accident, illness, or restrictions imposed by law, we will notify you as soon as reasonably practicable and discuss a suitable alternative date or arrangement.
If the customer is not ready on the agreed day, if access is blocked, if the property is unsafe, or if there is a failure to provide the information needed to perform the service, we may treat this as a cancellation or failed move and charge reasonable costs incurred. We will not usually be liable for any consequential losses arising from a cancellation that results from the customer???s breach of these terms, provided that we act fairly and in accordance with applicable consumer law.
Liability is limited in the way set out below. We will use reasonable care and skill in carrying out the domestic removals service and in handling items entrusted to us. However, removals inherently involve risk, and certain losses may arise despite proper care. We will not be responsible for loss or damage caused by inherent defect, poor packaging supplied by the customer, ordinary wear and tear, items that were already damaged, or goods that you asked us to move despite our reasonable warning.
The customer must ensure that fragile, high-value, irreplaceable, or sentimental items are properly declared. Unless we agree in writing, we may decline responsibility for items such as jewellery, cash, documents, medals, antiques, works of art, electronics without adequate packaging, or items requiring specialist handling. Where we do accept such items, any liability may still be subject to a reasonable cap, insurance conditions, proof of value, and the limitations stated in the booking documents or quotation for the removals and transport service.
We are not liable for loss or delay caused by events outside our reasonable control, including traffic disruption, road closures, fire, flood, acts of third parties, industrial action, or governmental restrictions. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Your statutory rights as a consumer remain unaffected.
Customer responsibilities include ensuring that the goods are ready for collection, that appliances are disconnected safely where required, and that the premises are accessible at the arranged times. You must secure pets, supervise children, and arrange for any permits, parking permissions, or building access arrangements that are your responsibility. If our team is delayed or prevented from working because of failures in these areas, we may charge waiting time or additional attendance costs where reasonable.
You must not include prohibited, hazardous, or illegal items in the move unless we have expressly agreed in writing and have the legal ability to transport them. Prohibited items may include flammable liquids, explosives, gas cylinders, toxic substances, unsecured sharp objects, live ammunition, and any goods whose transport would breach law or safety rules. If such items are discovered, we may refuse to move them, remove them from the load, or end the job immediately if necessary for safety.
Waste regulations apply to any disposal, removal, or clearance work associated with house removals. We operate in accordance with relevant UK waste law and environmental obligations, and we will only transport, sort, or dispose of waste where we are permitted to do so. Waste transfer notes, duty of care records, or other documentation may be required depending on the type and quantity of material involved. You must not ask us to dispose of controlled waste unlawfully or to mix rubbish with items for reuse or relocation.
Where waste removal is included in the service, you confirm that you have the right to request disposal of those materials and that they do not contain prohibited substances. We may separate reusable goods from waste, but items designated for disposal may be sent to licensed facilities, reuse points, or recycling channels where appropriate. The customer remains responsible for any inaccurate description of waste and for any costs arising from contamination, incorrect classification, or refusal by a facility to accept the material.
We may decline to remove items that are dangerous, contaminated, infested, excessively heavy, or not capable of lawful handling under our operational procedures. Any waste-related service is provided only within the limits of applicable environmental legislation and may be subject to separate terms, charges, and acceptance criteria. By using our house clearance and removal service, you confirm that you have disclosed all relevant information necessary for lawful collection and handling.
All services are provided subject to governing law and jurisdiction. These terms and any dispute or claim arising from them shall be governed by the laws of England and Wales, unless otherwise required by mandatory local consumer protections. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from the service, except where the law gives the customer the right to bring proceedings elsewhere.
If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure by us to enforce any right or provision on one occasion does not mean that we waive that right or provision for any other occasion. Any variation to these terms must be agreed in writing by both parties, and no verbal statement shall override the written booking confirmation unless we expressly confirm it in writing.
These terms form the basis of a fair and transparent house removals contract. They are intended to protect both the customer and the service provider by setting out what is included, what may incur extra charges, and how issues will be handled if plans change. In the absence of a separate signed agreement, the quotation and these terms together make up the complete service arrangement for the move.
Final provisions apply to all customers who book our moving services. We may update these terms from time to time to reflect changes in law, operational practice, or service structure, and any updated version will apply to new bookings made after the revision date. For existing bookings, the version accepted at the time of confirmation will normally remain in force unless both parties agree otherwise. By proceeding with a booking, you acknowledge that you have read, understood, and accepted these UK house removal terms.